Legal

Privacy Policy

Last updated: 14 May 2026

Introduction

Writiqx (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Writiqx platform and services (the “Service”).

By using the Service, you agree to the data practices described in this policy. If you do not agree, please do not use the Service.

Information We Collect

Account Information

When you register, we collect personal information including your name, email address, and password (stored in hashed form). We may also collect profile details you choose to provide.

Payment Information

Payments are processed securely by Stripe. Writiqx does not store your full card number, CVV, or other sensitive payment credentials on our servers. We may retain transaction records, billing addresses, and subscription status for account management and legal compliance.

Content You Submit

When you use the Service, we process text prompts, writing instructions, brand voice settings, tone preferences, target keywords, and other inputs you provide in order to generate content. You should not submit sensitive, confidential, privileged, or legally restricted information through the Service unless you have the rights and authority to do so.

Uploaded Images

If you use image-to-content features, we process uploaded images to generate captions, descriptions, or related copy. Uploaded images are used solely to provide this feature. Images may not be permanently stored unless explicitly implemented within your account. You are responsible for ensuring you hold all necessary rights before uploading any image.

Generated Content

Content generated through the Service may be stored in your account history to allow retrieval, copying, or export of past outputs. You may delete your history at any time where this feature is available in your account.

How We Use Information

We use the information we collect to:

  • Provide, operate, maintain, and improve the Service
  • Process transactions and manage your subscription
  • Send transactional emails such as receipts, password resets, and account alerts
  • Respond to support requests and communicate with you
  • Monitor usage for security, abuse prevention, and compliance
  • Comply with applicable legal obligations

AI Processing

To generate content, your inputs — including prompts, uploaded images, and brand voice settings — are transmitted to AI model providers as part of delivering the Service. These providers process your inputs under appropriate data handling agreements. We do not sell your inputs or outputs to third parties for advertising or profiling purposes.

Cookies and Analytics

We may use cookies, local storage, and analytics tools to understand how users interact with the Service, diagnose technical issues, and improve the user experience. You can manage cookie preferences through your browser settings, though disabling cookies may affect Service functionality.

Third-Party Services

The Service integrates with the following third-party providers, each operating under their own privacy practices:

  • Supabase — database, authentication, and file storage
  • Stripe — payment processing and subscription management
  • Vercel — hosting and edge infrastructure
  • AI model providers — large language model inference for content generation

We encourage you to review the privacy policies of these third-party services. Writiqx is not responsible for their data practices.

Data Security

We implement reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS/TLS), hashed password storage, and access controls on our databases and infrastructure.

No method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security, and your use of the Service is at your own risk.

Data Retention

We retain your account and usage data for as long as your account is active or as needed to provide the Service. Upon account deletion, we will delete or anonymise your personal information within a reasonable period, except where retention is required for legal compliance, fraud prevention, or legitimate business purposes.

Your Rights

Depending on your jurisdiction, you may have rights including:

  • The right to access your personal data
  • The right to correct inaccurate or incomplete data
  • The right to request deletion of your data (“right to be forgotten”)
  • The right to object to or restrict certain processing
  • The right to data portability

To exercise your rights, contact us at support@writiq.ai. We will respond within a reasonable timeframe in accordance with applicable law.

Children's Privacy

The Service is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete it promptly.

International Users

Writiqx operates and processes data in jurisdictions where our infrastructure providers are located, which may include countries outside your country of residence. By using the Service, you consent to the transfer of your information to these locations, which may have different data protection standards than your home jurisdiction.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and revising the “Last updated” date above. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out:

Writiqx Support

support@writiq.ai